Terms and Conditions

Returns Policy

A full refund will be provided to any goods returned to our retail shop, unopened in their original packaging and within 30 days. Shipping expenses, in both directions, are not refundable.

If the goods you receive are agreed to be faulty by the supplier, we will replace those goods if they are returned to our business within 30 days of purchase.  Please take care when ordering a special part that may not be readily available or out of the norm.  We are unlikely to offer returns that are ordered incorrectly by the client.  

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 3 days for delivery in the north island, or 1 week in the south island.